This article describes the ways how contacts from your local mobile address book could be synced to UNIVERGE BLUE™ CONNECT mobile app and then populated across all other UNIVERGE BLUE™ CONNECT apps you are using. This feature allows you to have Outlook, Office 365, iCloud, Gmail / Google contacts to be available from all your UNIVERGE BLUE™ CONNECT applications. To sync contacts from these apps, first you would need to sync them to the list of all mobile contacts. 

Sync Contacts from local Address Book to UNIVERGE BLUE™ CONNECT mobile app

During initial installation of UNIVERGE BLUE™ CONNECT mobile app user is prompted to grant permissions for various features, including access to local contacts on your mobile device. If you want the mobile application to populate with your local contacts you will need to allow the app access. If you wish to do this in retrospect then you can change permissions for the app under your device settings.

  1. Go to Settings of your device (additionally navigate to Apps for Android).
  2. Select UNIVERGE BLUE™ CONNECT mobile app.
  3. Allow app to access the contacts (additionally, navigate to Permissions for Android).

iOS:

Settings iOS

Android:

Settings Android

Once access is granted mobile contacts will be synchronized from the Contacts directory on your mobile device and other apps, such as Gmail, Hosted Exchange, iCloud to the UNIVERGE BLUE™ CONNECT mobile app. These contacts will be shown in UNIVERGE BLUE™ CONNECT mobile app under Personal contacts section:

personal contacts list

Sync Contacts from Primary UNIVERGE BLUE™ CONNECT mobile app to all UNIVERGE BLUE™ CONNECT applications

After contacts from your mobile device are synced UNIVERGE BLUE™ CONNECT mobile app, they could be populated accross all your UNIVERGE BLUE™ CONNECT applications, Desktop and Mobile. In order to satrt synchronization from UNIVERGE BLUE™ CONNECT mobile app navigate to My Account > Sync contacts to UNIVERGE BLUE™ CONNECT.

iOS:

enable ios

Android:

enable android

Once the synchronization is enabled on the mobile device, this device will become the Primary device for the UNIVERGE BLUE™ CONNECT user. This means that local contacts only from this Primary device will be synced to other UNIVERGE BLUE™ CONNECT apps.

Note: if you will attempt to enable Sync in UNIVERGE BLUE™ CONNECT mobile app on additional device you will receive the warning that contacts are already syncing from another device (Primary). If you'll proceed with sync on additional device, contacts synced from the original Primary mobile device will be removed from UNIVERGE BLUE™ CONNECT applications.

Changes are frequently pushed to the server. Time of the last sync could be checked in app. To push updates to servers use the Sync now option.

If a contact has several numbers, you may want to default one of them. This could be done in several ways:

  • Once contacts are populated to UNIVERGE BLUE™ CONNECT Desktop app and you will attempt to call synced contact, you will be prompted to set primary number for this contact:

DT primary

  • Alternatively, you could set primary number from the Conversation with this Contact:

DTprimary from conversation

  • From UNIVERGE BLUE™ CONNECT mobile app:

PrimaryMobile

Notes:

  • Favorites selection for contacts synced from Mobile will be synced to all UNIVERGE BLUE™ CONNECT applications for the user if Sync is enabled.
  • Contact synced from Mobile could be modified from the UNIVERGE BLUE™ CONNECT mobile app on the Primary device. The Contact will be changed both on the Primary device and in UNIVERGE BLUE™ CONNECT mobile app.
  • Changes on the mobile device which is not set as Primary are only available for the local contacts of this device.​

Sync Contacts from Outlook

To sync contacts to UNIVERGE BLUE™ CONNECT from Outlook, please do the following:

  1. Open Outlook mobile app
  2. Go to Settings
  3. Select the account
  4. Toggle Sync contacts

Find the screenshots for Android and iOS below.

sync android

sync ios

Sync Contacts from Gmail / Google contacts

To sync contacts to UNIVERGE BLUE™ CONNECT from Gmail / Google contacts, please do the following:

  1. Go to Settings of your phone
  2. Go to Apps & notifications and select Advanced.
  3. Select Contacts and allow UNIVERGE BLUE™ CONNECT access to contacts.

Disable Sync Contacts to UNIVERGE BLUE™ CONNECT

If you would like contacts from your mobile device to be available within UNIVERGE BLUE™ CONNECT mobile app on this device, but no longer to be synced to your other UNIVERGE BLUE™ CONNECT application follow the steps below:

  1. From UNIVERGE BLUE™ CONNECT mobile app navigate to My account > Sync Contacts to UNIVERGE BLUE™ CONNECT.
  2. Toggle Sync Contacts to UNIVERGE BLUE™ CONNECT to inactive state.

After that all previously synced contacts will be deleted from the server and all other UNIVERGE BLUE™ CONNECT applications and become available under Personal contacts in UNIVERGE BLUE™ CONNECT mobile app only on the corresponding device.