This article describes the steps to access various services using two-factor authentication (2FA). It includes instructions on entering credentials, selecting authentication methods, and setting up and using the UNIVERGE BLUE® PROTECT app for push notifications and one-time passcodes.
To access UNIVERGE BLUE® CONNECT, UNIVERGE BLUE® SHARE, UNIVERGE BLUE® MEET, or UNIVERGE BLUE® ENGAGE when two-factor authentication (2FA) is enabled, you will need to enter your credentials and pass two-factor authentication (2FA). To learn more about enabling two-factor authentication (2FA), read the Knowledge article on Managing Two-factor Authentication For End Users.
Note: Two-factor authentication (2FA) applies to desktop, mobile, and web versions. On mobile devices, two-factor authentication (2FA) is challenged on every authentication (e.g., Email Account setup), no matter what Frequency setting is set.
To pass two-factor authentication (2FA):
- Enter your login and password.
- Select one of the available authentication methods:
- UNIVERGE BLUE® PROTECT app: Push notification (requires Android 4.4 and later, iOS 10.0 and later). Minimum supported iOS version is iOS 14 and higher; Android 11 and higher.
- SMS text message
- Voice call
- UNIVERGE BLUE® PROTECT app: One-time passcode (requires Android 4.4 and later, iOS 10.0 and later). Minimum supported iOS version is iOS 14 and higher; Android 11 and higher.
Note: If access to the phone is lost, it is possible to fully reset two-factor authentication settings for the user. Read the Knowledge article on how to reset two-factor authentication (2FA) settings from the Control Panel: Managing Two-factor Authentication For End Users.
UNIVERGE BLUE® PROTECT App: Push Notification
-
On the first login to UNIVERGE BLUE® CONNECT, UNIVERGE BLUE® SHARE, UNIVERGE BLUE® MEET or UNIVERGE BLUE® ENGAGE (after Two-factor Authentication has been enabled for you), you will be asked to download and set up UNIVERGE BLUE® PROTECT mobile app. The app is available for iOS and Android platforms and supported on the following languages: German, US English, UK English, AU English, Dutch, Italian, Spanish, Canadian French and Japanese. The language can be switched by changing the device language in the device settings.
-
Enter the phone number used with your company services and click Next.
- An SMS with the confirmation code will be sent to this number. Enter the code and click Confirm.
- A push notification will be sent to your mobile device via the UNIVERGE BLUE® PROTECT mobile app.
Note: If you are not receiving a push notification, click Resend push notification on this page. - In the UNIVERGE BLUE® PROTECT mobile app, click Allow to confirm login.
Note: Click Deny to prevent unauthorized access attempts.
SMS Text Message
- Enter your login and password.
- Of the available authentication methods, select SMS text message.
- The code will be sent to your specified 2FA number via an SMS text message.
- On the login page, enter the code and click the green Next button.
Voice Call
- Enter your login and password.
- Of the available authentication methods, select Voice Call.
- You will receive a phone call and the code will be announced to you over the voice twice.
- On the login page, enter the code, click the green Next button and disconnect a call.
UNIVERGE BLUE® PROTECT App: One-Time Passcode
- Follow the steps above to download and set up the UNIVERGE BLUE® PROTECT app for the first use.
- On the login page, enter your login and password.
- Of the available authentication methods, select One-Time Passcode.
- In the UNIVERGE BLUE® PROTECT app switch to the Code tab to obtain the one-time passcode.
- The timer on the screen shows you how long the code will still be active. After that time, the code will change to a new code.
- On the login page, enter the code while it is still active, click the green Next button.