Your presence status is displayed on the avatar in the left bottom corner of the app. When the application is running your presence status could be displayed as one of the following states:
- Available
- Away
- On a call
- Busy
- Offline
- In a Meeting
- Screen Sharing
- On break
- Do not disturb
- Out sick
- On vacation
- Off work
You can find more information about statuses in the following article:
UNIVERGE BLUE® CONNECT Desktop App: Presence Status
If your presence status is displayed as Offline:
- Check internet connection on your computer
- Perform Logout and repeat Login to the application
In case the problem is not solved please provide us with the application log file. For more information on how to send logs, review UNIVERGE BLUE® CONNECT Application: Collecting Client Logs.