In some cases, it is necessary to provide logs for troubleshooting purposes.

The logging is enabled by default on UNIVERGE BLUE® CONNECT IOS/iPhone Mobile Application. To send them to Support, log into the app, reproduce the issue and navigate to My account (your profile picture) > Send feedback. Send the email that will be generated automatically.

Important: On the email also include the time stamps when the issue occurred or replicated.

Note: For iOS, logs are kept for 14 days OR 5 MB size (whatever comes earlier).

Note: the email with the attached logs will be sent using your default mail app.

If you have Android device please see article UNIVERGE BLUE® CONNECT Mobile App (Android): Gathering Diagnostic Logs.