This article describes how to use the UNIVERGE BLUE® CONNECT Desktop application to view and manage call history, including filtering calls, calling back, reporting spam, blocking numbers, sending SMS, and creating contacts from call history.
Note: It is not possible to clear call history at the moment.
To view your call history via the UNIVERGE BLUE® CONNECT Desktop App navigate to the 
Call History page on the left navigation pane.
On this page, you can view All Calls or Missed Calls. You can switch the filter by clicking on the preferred option. For more information on missed calls in Hunt Groups, see this article.
By hovering over one of the calls in the list, the following options will be available on the right:
Call a listed contact or number by hovering the mouse on the Call button.
Report Spam: This functionality is aimed to allow end-users to help us improve categories and mark spam calls. Users can mark calls as SPAM, automatically sending this phone number to our vendor. This is not meant to be a blocklist for phone numbers - it is feedback functionality only.
Block the number: After clicking this option, all future calls from a number you have configured will be blocked, and the call will immediately go to voicemail.
Send an SMS: Clicking this option will bring you to the UNIVERGE BLUE® CONNECT Chat tab, where you can send an SMS to this number.
Hover your mouse over the avatar of a caller to see the additional contact information on their Contact Card.
To create contacts from call history, follow the steps below:
- Hover on the unknown contact
- Click Create contact or Add to existing
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