Important: If you are trying to deploy UNIVERGE BLUE™ CONNECT to multiple workstations, see our mass deployment best practices.

This article describes the process of Desktop app installation on Windows. Supported versions are:

  • Windows 7 and later versions (earlier versions do not support Electron apps)
  • 64-bit (32-bit versions are not supported)

Note: spellcheck feature is not supported on Windows 7.

Per-user vs Admin-rights installation

  • The desktop app generally does not require admin rights for either the initial install or subsequent updates
  • The UNIVERGE BLUE™ CONNECT Outlook integration installation requires admin rights
  • We recommend installing the desktop app as a per-user installation without admin rights, and using GP or other remote deployment tools to deploy the UNIVERGE BLUE™ CONNECT Outlook plugin integration bits.

Install UNIVERGE BLUE™ CONNECT Desktop App for Windows

  1. Download the application via the following link:


  2. Run the previously downloaded file.

  3. Accept the License Service Agreement and follow the installation steps.

  4. Here you can select if all users will be able to use the application on the PC or just you. 
  5. Log in with your UNIVERGE BLUE™ CONNECT user credentials (your email address and password).

    log in

    log in2

  6. Select the Softphone or Call Controller mode and click Start.

    The Softphone mode allows to place and receive calls from your PC using the PC speaker and microphone or the external speaker and microphone.
    The Call Controller mode allows you to control your desk phone remotely for placing, transferring and parking calls. 

    Important: If the application was installed by an Admin for all users on the machine it couldn't be updated by User without admin rights.

    Details about Softphone or Call Controller mode

    select mode
    It may take some time for the application to collect info about users in your organization, so you may see spinning circle during the load time. Once it is finished, you will see the notification below:

    Search for a contact, click on it and start a Chat or a Call. Contacts you have clicked on will be added to the Roster on the left hand. Review UNIVERGE BLUE™ CONNECT Desktop App Knowledge Base articles for further details.

Uninstall UNIVERGE BLUE™ CONNECT Desktop App for Windows

  1. Navigate to the Control panel > Programs > Uninstall a program > select the UNIVERGE BLUE™ CONNECT Application > click Uninstall.

Enable UNIVERGE BLUE™ CONNECT Outlook integration

Read the Knowledge Base article on UNIVERGE BLUE™ CONNECT Outlook integration for more information.

Important: Admin Rights are required in order to enable Integration.

Click on your user icon in UNIVERGE BLUE™ CONNECT > Integrations, check the box for Microsoft Outlook integration, click Save Changes.

Confirmation with Windows admin permissions will be asked. On successful enablement, user will see Changes Saved notification and checkmark. Outlook restart is required to start using the Integration.

Install UNIVERGE BLUE™ MEET Calendar plugin

Admins can mass-enable the plugin using the best practices provided below: