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Ensure all phones and optional equipment are at the correct installation address
Refer to the orange packing list(s) included in the shipping box(es). The packing list details each phone's address. Phones must be installed at the address shown to ensure that 911 responders arrive at the correct address. -
Create your Admin Portal Login name and password.
After you complete your order, UNIVERGE BLUE® sends you an email with instructions and a link to set up your Admin Portal. Please make sure you have created your login name and password. -
Log in to the Admin Portal and activate your phone lines.
Activating your phone lines enables you to place/receive calls and validates the proper installation of phones and optional equipment. Please refer to the installation guides for instructions. -
Install your phones and optional equipment
Use the appropriate installation guide(s) included in the shipping box(es)- See a list of all available phone guides here.
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Setup the voicemail boxes for each phone
Instruct each person receiving a phone to follow the instructions included within each phone box. -
Setup your optional Automated Attendant
Refer to the Auto Attendant Setup Guide included in the box, or call our customer support team to make an appointment with an Auto Attendant setup specialist. -
Complete the process for transferring of your phone numbers
Fax the necessary port authorization and bill copy to 877-210-4015 for the porting of the numbers you ordered; your number port could take from 2-6 weeks and cannot begin until you send us the necessary paperwork. For more information, refer to the Number Transfer Guide.
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