Known Issues

1. No severe issues out-of-the-box.
2. These gateways don't have SIP ALG, and the SPI firewall doesn't interfere with UNIVERGE BLUE® devices.

Resolution

1. Login to the gateway.  The default username & password is:
   • username: cusadmin
   • password: highspeed
2. WAN ping response to our Call Quality Monitoring and Troubleshooting Servers needs to be enabled.
   
   • WAN Pings is enabled by default unless you or your IT disabled it. 
   • To enable WAN Pings > Go to Firewall > Uncheck Disable Ping on WAN Interface.
   • Other Firewall settings to verify:
   • Disable Gateway Smart Packet Detection: Unchecked..
   • Disable Firewall for True Static IP Subnet Only: Unchecked.
     
3. This step is only needed if you have or plan to purchase Polycom phones:
   
   • The steps below can take your network offline for 5 minutes or longer.
   • Please make sure to only do these changes at a time when you can afford to be offline.
   • You will need to reboot all your phones, computers, and other devices after making the changes below.
     
     • LAN > IP Setup tab > Check the Assign DNS Manually box > Enter:
       
       • Primary DNS: 8.8.8.8
       • Secondary DNS: 8.8.4.4
       • Click Apply
       • Reboot all phones, computers, and other devices on the network to clear their DNS cache & reconnect.
       • You may need to manually flush the DNS cache on your Windows computers using the command below from Command Prompt:
         • ipconfig /flushdns