With UNIVERGE BLUE™ CONNECT services, you have an opportunity to port numbers from other service providers with the Number Porting LOA Wizard. Once submitted, the request will have its status updated throughout the full porting process. The status can be accessed by navigating to your Control Panel as the Administrator and select Services > UNIVERGE BLUE™ CONNECT > Phone Numbers View porting status.

Make sure you have an Active session in Control Panel by hitting your browser refresh button. The status page will show you the list of all number porting requests with their status.

statuses

  • Completed: We have successfully ported the number(s) to our network. Check to make sure that they are routing as you wish, then contact your previous service provider to cancel any numbers/services you no longer need from them.
  • In Progress: We currently have all the necessary information from you and are working on your port order. We have submitted/are submitting it to our carrier and your current service provider. We have provided/will provide an Estimated Porting Date based on the timeframe you requested and the soonest date available from your current service provider. If all the information you submitted matches the information currently on file with your service provider, we will provide you with a Confirmed Porting Date. Please check this status every few days for any updates. If we require additional information, we will provide detailed instructions in an email from the associated Footprints case.
  • Waiting for you: We need some additional information from you.  Check your email for a communication from our Footprints case management system providing information on why the order is waiting for you, and further instructions on what to do next. This email is sent to all contacts on the order at the time of status change. You may need to search your email history.  Then, once you have the updated information and/or attachments, reply to the Footprints case email with your instructions, adding all relevant new documentation. 
  • Canceled: This status indicates that your order to port the numbers shown has been canceled. Usually, there are two reasons for it: either you may have contacted us to cancel it, or we canceled it because we have not received the necessary information to proceed. 
  • Scheduled: We have received a confirmation on the porting date from your current phone company. This means that port order is now final and approved; any changes/cancellations made after this will incur charges.

This page also shows:

  • Number(s) to port.
  • Estimated Porting date - this is the date (local to the country the number is porting in) we have requested to port with your current service provider based on the dates they have available, the timeframe you indicated to us, and the nature of your port order and current services.  This is not yet confirmed.  Any changes to your port order will require your order to start over again, usually with a new estimated porting date.
  • Confirmed Porting Date - this date (local to the country the number is porting in) has been confirmed with your current service provider; we will port your numbers on this date. Any changes to your port order including the request to change this date may incur charges.