The article describes the steps to resolve the following issue:

1. You try to create a new account contact and get the following warning in red:
   This login is already registered in our System:
   
2. You select the Add contact used on another account option and get another warning:
   Login is not registered for any account:
   
    

This means that the account contact you're trying to add already exists in UNIVERGE BLUE® database and the password you're using doesn't match. If you don't know the correct password, to resolve the issue:

1. Navigate to the Control Panel and click the Forgot password? link:
   
2. Authorization code will be sent to you:
   
    

Use the restored password on the Add contact used on another account page.